1. Do you ship throughout the United Kingdom?
Yes. We currently ship exclusively within the United Kingdom. Orders are delivered to most residential and business addresses across the UK.
2. How long does order processing take?
Orders are typically processed within 1–3 business days after payment has been successfully received and verified.
3. How long will delivery take?
Estimated delivery times are generally 3–7 business days after dispatch. Deliveries to remote locations may take 5–10 business days.
Please note that delivery estimates may vary due to carrier operations, weather conditions, or peak seasonal demand.
4. How can I track my order?
Where tracking is available, you will receive a shipping confirmation email containing tracking information once your order has been dispatched.
Tracking updates may require up to 48 hours to appear within the carrier’s system.
5. What payment methods do you accept?
We accept major payment methods available during checkout, which may include:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Other supported secure payment methods
Available payment options will be displayed at checkout.
6. Can I change or cancel my order?
If your order has not yet been processed or shipped, we may be able to modify or cancel it.
Please contact us as soon as possible after placing your order. Once an order has entered processing or shipment stages, changes may no longer be possible.
7. What is your return policy?
Consumers generally have the right to request a return within 14 days of receiving their order, subject to our Return and Refund Policy.
Returned items must generally be unused and returned in suitable condition with original packaging where applicable.
8. When will I receive my refund?
Approved refunds are generally processed within 14 days after returned goods have been received and inspected, or after acceptable proof of return has been provided.
The time required for funds to appear in your account may vary depending on your payment provider.
9. What should I do if my item arrives damaged or defective?
Please contact us within 30 days of receiving your order.
To help us resolve the issue quickly, please provide:
- Your order number
- A description of the issue
- Photographs showing the damage or defect
We will review the situation and provide an appropriate solution.
10. What happens if my package is delayed?
While most orders arrive within the estimated delivery period, delays can occasionally occur due to carrier issues, severe weather, public holidays, or other circumstances beyond our control.
If your order appears unusually delayed, please contact our support team for assistance.
11. Do I need an account to place an order?
No. Depending on checkout availability, customers may be able to place orders as guests. Creating an account may provide easier access to order history and future purchases.
12. Is my payment information secure?
Yes. Transactions are processed through secure payment systems that use industry-standard encryption and security measures to help protect payment information.
We do not store complete payment card details on our servers.
13. What should I do if I entered the wrong delivery address?
Please contact us immediately after placing your order.
If the order has not yet been dispatched, we may be able to update the address. Once an order has been shipped, address changes may no longer be possible.
14. How can I contact customer support?
If you need assistance, please contact us using the details below:
Email: tracycarr383@hotmail.com
Phone: +44 7545 587848
We aim to respond to customer enquiries within 1–2 business days.