Thank you for shopping with aurebrook.uk. This Shipping Policy outlines how orders are processed, shipped, and delivered within the United Kingdom.
1. Shipping Coverage
We currently provide shipping services exclusively within the United Kingdom. Orders with delivery addresses outside the United Kingdom cannot be processed at this time.
2. Order Processing Time
- Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
- Orders placed on weekends or public holidays will be processed on the next available business day.
- During periods of high demand, processing times may be extended. Customers will be notified if significant delays occur.
3. Shipping Time
After an order has been processed and dispatched, estimated delivery times are generally:
- Standard Delivery: 3–7 business days
- Remote Areas: 5–10 business days
Delivery times are estimates only and are not guaranteed.
4. Shipping Costs
- Shipping charges, if applicable, will be displayed during checkout before payment is completed.
- Promotional free shipping offers may be available from time to time and will be clearly stated on the website when applicable.
5. Order Tracking
Where tracking services are available, customers will receive shipping confirmation and tracking information after the order has been dispatched.
Tracking updates are provided by the shipping carrier and may take up to 48 hours to become active.
6. Delivery Information
- Customers are responsible for providing accurate and complete shipping information at checkout.
- We are not responsible for delivery delays or failed deliveries resulting from incorrect or incomplete address information.
- If a package is returned due to an incorrect address provided by the customer, additional shipping fees may apply for redelivery.
7. Delays and Delivery Issues
While we strive to ensure timely delivery, delays may occur due to circumstances beyond our control, including:
- Severe weather conditions.
- Transportation disruptions.
- Carrier operational delays.
- Public holidays.
- Industrial actions or strikes.
- Other unforeseen events.
We appreciate your patience should such circumstances arise.
8. Lost or Damaged Shipments
If your order arrives damaged or appears to be lost during transit:
- Contact us within 7 days of the expected delivery date.
- Provide your order number and relevant details regarding the issue.
- Supporting photographs may be requested for damaged deliveries.
We will work with the shipping provider to investigate and determine an appropriate resolution.
9. Undeliverable Packages
Packages that cannot be delivered and are returned to us due to reasons such as:
- Incorrect address information;
- Refusal of delivery;
- Failure to collect from the carrier;
may be subject to additional shipping charges before reshipment can be arranged.
10. Order Status Enquiries
Customers may contact our support team at any time regarding the status of their shipment. We aim to respond to shipping-related enquiries within 1–2 business days.
11. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Email: tracycarr383@hotmail.com
Phone: +44 7545 587848
Our customer service team is available to assist with shipping enquiries and delivery-related concerns.