Effective Date: The date of your use of this website.
This Privacy Policy explains how aurebrook.uk (“we,” “our,” or “us”) collects, uses, stores, and protects your personal information when you visit our website, create an account, place an order, or otherwise interact with our services.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
1.1 Information You Provide
When you interact with our website, we may collect information including:
- Full name
- Billing address
- Shipping address
- Email address
- Telephone number
- Payment information
- Account login credentials
- Customer support communications
- Information submitted through forms or surveys
1.2 Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type and version
- Device information
- Operating system
- Referral source
- Pages visited
- Time spent on pages
- Date and time of access
- Website usage data
1.3 Cookies and Similar Technologies
We use cookies and similar technologies to improve website functionality and user experience.
Cookies may be used to:
- Remember user preferences
- Maintain shopping cart functionality
- Improve website performance
- Analyze visitor behavior
- Enhance security
- Deliver relevant content and advertisements
You may control or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.
2. How We Use Your Information
We may use your information to:
- Process and fulfil orders.
- Manage payments and transactions.
- Provide customer support.
- Deliver purchased products.
- Communicate regarding orders and account activities.
- Improve our website, products, and services.
- Prevent fraud and unauthorized activities.
- Comply with legal obligations.
- Maintain website security.
- Send service-related communications.
Where permitted by law, we may also send promotional communications. You may unsubscribe from marketing communications at any time.
3. Legal Basis for Processing
We process personal information where necessary for:
- Performing a contract with you.
- Complying with legal obligations.
- Protecting legitimate business interests.
- Obtaining your consent where required.
4. Payment Information
Payments are processed through secure third-party payment providers. We do not store complete payment card details on our servers.
Payment providers may collect and process payment information in accordance with their own privacy policies and security standards.
5. Sharing of Information
We may share personal information with trusted third parties when necessary, including:
- Payment processors.
- Shipping and logistics providers.
- Website hosting providers.
- Analytics providers.
- Customer service platforms.
- Fraud prevention and security providers.
- Professional advisers.
- Government authorities when required by law.
We do not sell personal information to third parties.
6. International Data Transfers
Your information may be processed and stored in countries outside your country of residence.
Where such transfers occur, we take reasonable measures to ensure appropriate safeguards are implemented to protect personal information.
7. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services.
- Fulfil contractual obligations.
- Resolve disputes.
- Enforce agreements.
- Comply with legal, tax, accounting, and regulatory requirements.
When information is no longer required, it will be securely deleted or anonymized where reasonably practicable.
8. Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information from:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
While we strive to protect your information, no method of transmission or storage can be guaranteed to be completely secure.
9. Your Rights
Depending on applicable laws, you may have rights including:
- Access to your personal information.
- Correction of inaccurate information.
- Deletion of personal information.
- Restriction of processing.
- Objection to certain processing activities.
- Data portability where applicable.
- Withdrawal of consent where processing relies on consent.
Requests may be submitted using the contact information provided below.
10. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of external websites.
We encourage users to review the privacy policies of any third-party websites they visit.
11. Children’s Privacy
Our website and services are not directed toward individuals under the age of 18.
We do not knowingly collect personal information from minors. If we become aware that such information has been collected, appropriate steps will be taken to remove it.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
Any updated version will be posted on this page with a revised effective date where applicable.
13. Contact Us
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us:
Email: tracycarr383@hotmail.com
Phone: +44 7545 587848
We will make reasonable efforts to respond to privacy-related enquiries in a timely manner.